Chef Tools Servicing
Please download this form, complete and return with the machine. Thank you
Send your machine via courier to us at:
Chef Tools
Gore House
Stambridge
Essex SS4 2DA
If you have any questions please contact us on 01702 258 639.
We have full stock of parts and accessories that are compatible with these Pacojet® models:
- Pacojet® 1
- Pacojet® 2
- Pacojet® 2 PLUS
- Pacojet® Junior
Pacojet® is a protected trademark of Pacojet International AG.
The standard service charge is £250.00 ex VAT.
- We will thoroughly clean and inspect the whole machine.
- Service kit parts replaced.
- PAT tested class 1.
- Machine tested with frozen product before return.
- In most cases, other parts will need replacement to get the machine fully functional (e.g. clutch/belt/blade holder/mainshaft, etc).
- The costs of replacement parts are not included in the standard service charge and are charged separately.
- If your machine is more than 10 years old we will advise you before service.
Timescale
- We can usually service a machine and have it back to you within 48 hours of receiving.
- We can provide a quote before proceeding with any repair work that we identify as necessary during the inspection of the machine, however this will delay the service process.
- Alternatively, for a faster turnaround our engineers can go ahead and complete all the work without quotation.
Service Terms
- Please note: when you send a machine to us for service, you agree that all main components and parts are removed and tested for faults.
- If faults are found new replacement parts are fitted and the machine is PAT tested.
- In no circumstance can we refit the old faulty parts into the machine and send the machine back to you if you decline to pay the service invoice for whatever reason.
- In the event that you do not pay your invoice within 4 months of receipt, any machines we have in our possession may be disposed of at our discretion.
Payment
- Please note: we do require payment after machine service and prior to return delivery.
- We accept card payment by telephone or BACS/bank transfer.
- All payment details are included at the bottom of the pro forma invoice issued when a service is completed.
Sending Your Machine
- When sending your machine to us, please box and ensure it is well protected.
- Include your company name, address, contact email, telephone number.
- Please include the blade, spray guard (black rubber) and beaker holder.
- Courier companies such as DHL or the Royal Mail Parcelforce deliver to us daily.
Guide weight
- Pacojet® 1 = 14Kg
- Pacojet® Junior = 14Kg
- Pacojet® 2 = 18Kg
- Pacojet® 2 PLUS = 18Kg
Please download this form, complete and return with the machine.
Send your machine via courier to us at:
Chef Tools
Gore House
Stambridge
Essex SS4 2DA
If you have any questions please contact us on 01702 258 639.
